FAQ

1️⃣ How long does shipping take?

Delivery usually takes 5-10 business days. Once your order has shipped, you will receive a tracking number via email.

2️⃣ What payment methods are accepted?

We accept secure payment methods such as credit card, PayPal, Klarna, and other common payment providers.

3️⃣ Are the products safe for my pet?

Yes. All our products are carefully selected and made from pet-friendly, safe materials.

4️⃣ Can I return a product?

Yes, you have a 14-day return policy. If you are not satisfied, please contact our customer service.

5️⃣ What dog sizes are the products suitable for?

Our products are suitable for small, medium, and large dogs, depending on the model. Please refer to the respective product descriptions for exact details.

6️⃣ Is the paw cleaner waterproof?

Yes, the electric paw cleaner has an IPX4 waterproof design and is suitable for use in damp environments.

7️⃣ How does the heartbeat toy work?

The integrated heartbeat module simulates a natural heartbeat and helps reduce stress and separation anxiety in puppies.

8️⃣ Does the LED dog leash require batteries?

Yes, two AAA batteries are required for the LED function (not included).

9️⃣ How can I contact customer service?

You can contact us at any time via email. Our support team usually responds within 24 hours.

🔟 Do you offer a warranty?

Yes, we offer a 14-day money-back guarantee so you can shop risk-free.